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Nonye Hair Braiding - 1921 Cedar Bend Dr - Austin TX 78758
Nonye Hair Braiding :: Policy PDF Print E-mail

POLICY
The following is to ensure you have a relaxing and enjoyable salon experience.  Services are available by appointment on a daily basis but Walk-ins are always welcome. Our phones open at 7am and close 7pm every day. All inquiries before and after business hours will be handled the next business day. All calls, texts and emails are returned within 24 hours.


CONSULTATIONS
Consultations are from Tuesday to Friday 10am to 6pm. Consultation is free and may be scheduled to identify your hair needs and expectations and to discuss how we might best help you achieve it. It is possible to be serviced the same day if scheduling permits.  Clients with questions about braid care, hair extension choices natural hairstyle options, thinning, transitioning, the locking process, etc can have their questions answered at that time.

PREPARATION
All natural hairstyles include a shampoo and condition. Please make sure that your hair is thoroughly detangled and free of any braids or twists to avoid additional charges. Most human and synthetic braiding hair is included in the cost of hairstyles. Click here to view the hair we supply.
If you need special ordered hair, we require that you allow 7 working days before your hair appointment to enable us get in your hair

APPOINTMENT
We run a busy schedule, but we will make it our personal mission to give you a taste of our service. Our salon offers comfort, tranquility and positivity. Seeing and Feeling it, you might believe it. So, we encourage you to contact us whenever you like.
Appointments can be scheduled either after the face-face consultation with a cash deposit, over the phone or online. After an appointment has been scheduled, we call a day before the appointment date to confirm.
Appointments without cash deposit cannot be guaranteed. You can secure your appointment either in person or online. Click here to be directed to our payment page.
All deposits are NON-REFUNDABLE

CANCELLATION
A 48 hour cancellation policy is required to reschedule your appointment without incurring cancellation fees. Cancellations less than 48 hours in advance will be charged a fee. We offer confirmation calls/texts or emails prior to the appointment date. If you do not hear from us, please contact the salon to confirm your appointment.

CUSTOMER CARE POLICY
Nonye Hair Braiding and your service producer want you to be happy and satisfied with our service and gladly accept the opportunity to make things right if the need arises. Therefore, should you have any questions or concerns about the services in our salon, please notify the shop manager
There are no refunds on hair services rendered. Any dissatisfaction in service results must be expressed within 7 days of the service and the client must return to the salon within the 7 days so that work/results may be visually inspected. At that time, we will make every effort to correct any challenges to your satisfaction.  

Thank you very much for your business, we look forward to seeing you


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